This course reviews cognitive biases, how they are formed, and how biases can affect the provision of information and referrals.

This course introduces the learner to person-centered approaches and techniques and corresponds to Section 20 in the Inform USA I&R Training Manual.

This package is designed to help anyone preparing to take the CRS Certification test by reviewing portions the of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.

Help prepare for your certification by reviewing all of the tests from the CRS-DC courses.

This practice exam for Inform USA Certification as a Community Resource Specialist (CRS) examination consists of 50 questions while the full exam contains 100 questions.

After completing this course, you will be able to describe changes related to the aging process, identify techniques for effective communication with older adults, define the Aging Network and highlight specifics services for older adults, and describe the type of elder abuse and risk factors.

After completing this course, you will learn to identify some of the types and characteristics of substances use disorders, describe some of the challenges of serving people with substance use disorders, and be able to outline the types of programs available for people with substances use disorders. This course is excellent for individual's filling a Community Resource Specialist role in their organization to learn new information and skills or to refresh previously acquired knowledge on this subject.

After completing this course, you will be able to identify the range of services that I&R clients need, define main providers, and describe the main sectors of human services and some key programs.

Review the skills and knowledge you will be tested on during the CRS-DC exam.

This package consists of 5 courses essential to providing a foundation of success for Resource Database Curators.