Catalog Advanced Search

Search by Category
Search by Format
Sort By
Search by Type
Search by Category
Search in Packages
Search by Format
Search by Type
Search by Date Range
Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
Start
End
Search by Keyword
Sort By

112 Results

  • Contains 2 Component(s), Includes Credits

    What is being measured and evaluated in an interaction with a client? Who defines what a "good" call is? What are we looking for and examining in the information and referral process? This session will address those questions and more.

    Faed Hendry

    Manager – Training and Outreach

    Findhelp Information Services/211 Toronto, Toronto, Ontario

    Faed Hendry is a Certified Information & Referral Specialist who is Manager of Training and Outreach with Findhelp Information Services in Toronto. He has worked in various capacities at Findhelp since 1989.  Prior to working for Findhelp, he worked as a Community Development Coordinator for Volunteer Toronto,  Faed regularly conducts training and credentialing programs related to information, assessment and referral throughout Ontario and North America.

    Faed has served as the Chairperson of the Alliance of Information and Referral Systems (AIRS) Standards Committee which developed the most recent edition of the Professional Standards for Information & Referral and Quality Indicators. AIRS is a professional membership association with over 1,000 organizations. Faed is also a past-president of AIRS and conducts regular accreditation site visits to Community Information Centres and 211 agencies throughout North America.   

    What is being measured and evaluated in an interaction with a client? Who defines what a "good" call is? What are we looking for and examining in the information and referral process? This session will address those questions and more, including:

    • What is being measured and counted? (Call Monitoring Forms)
    • 10 essential aspects of call handling, steering, and management (How is the interaction being guided?)
    • Managing expectations and providing context for referrals 
    • Considerations and strategies for effective call handling

    The intended audience is geared toward Community Resource Specialists and those managing, supervising, and providing feedback.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits

    Even if it leads to a call, many searches for help start with Google. Help your community find your agency by staying on top in search results. This session is perfect for those who haven't received the grant and those aiming to optimize existing campaigns.

    Chris Lesner

    Founder and CEO

    Project World Impact (PWI)

    Chris Lesner is the Founder and CEO of Project World Impact (PWI). While in university, he helped start a digital marketing company that grew to have significant revenue in just two years, working with multiple Fortune 500 clients. At age 20, Chris founded PWI, with the vision of being able to impact hundreds of millions of people. Near the end of college, Chris left his original company, to devote his full-time to PWI.


    Under Chris's leadership, PWI pioneered projectworldimpact.com, an unparalleled nonprofit "hub" dedicated to bolstering the online presence of thousands of nonprofits. These associated nonprofits have collectively raised over $1 Billion annually and garnered the attention of more than 15 million cause-driven visitors since the site's launch.

    Google honored PWI in its inaugural list of Certified Professional Agencies. This acknowledgment came after Google observed that grants overseen by such agencies consistently resulted in an 8x increase in conversion values.

    Furthermore, Chris established a marketing division within PWI. This division offers a comprehensive suite of services including website development, app creation, SEO, graphic design, and marketing consultancy. Today, apart from serving multiple Fortune 500 clients, this arm aids hundreds of firms nationwide in amplifying their marketing initiatives.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits

    The presentation will provide an overview of the role of Aging and Disability Resource Centers in the community and why becoming Inform USA accredited is important when working with stakeholders. The presentation will include a summary of the accreditation process and standards. The role of an ADRC will be connected with each Inform USA standard to demonstrate how and why ADRCs and Inform USA are related. Planning strategies will be presented to encourage how the accreditation process can look within large and small agencies. Information will also be presented to gain buy-in from upper leadership within an agency, the board of directors, and advisory committees.

    • You must log in to register
      • Non-Member - Free!
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits

    Inform USA recently updated its badges for certification and learned there are many questions about certification. This session will review the most common questions and provide answers to those questions.

    Sarah Pottelberg

    Certification and Data Analytics Director

    Inform USA

    Sarah has a Master of Library and Information Studies degree from Dalhousie University and first entered the I&R world in 2014 with 211 Nova Scotia as the Database Manager. In 2018, she became an AIRS Database Reviewer for the Accreditation program and in 2020, she was hired as AIRS Staff. Sarah supports and manages the Certification program with the Certification Commission and is working to develop new ways AIRS can support its members through data analysis and reporting.

    Matthew Hundley

    Director of Certification and Membership

    Inform USA

    With an unwavering dedication to the non-profit sector, Matthew Hundley has worked over the past 15 years spearheading certification and membership initiatives to foster growth and excellence within numerous non-profit organizations. Matthew started serving as the certification director for AIRS in 2016, and continues to advance the mission of the Inform USA certification program.

    • You must log in to register
      • Non-Member - Free!
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 4 Product(s)

    The National 211 Steering Committee elevates best practices, tackles hot topics, and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts, and collaborate to make the network stronger.

    The National 211 Steering Committee elevates best practices, tackles hot topics, and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts, and collaborate to make the network stronger.

  • Contains 8 Product(s)

    Join us for a summer of wellness with Peak Wellness! ​Peak Wellness is the largest provider of corporate wellness training across North America and one of the few companies able to deploy programming in multiple cities simultaneously.

    Join us for a summer of wellness with Peak Wellness! Peak Wellness is the largest provider of corporate wellness training across North America and one of the few companies able to deploy programming in multiple cities simultaneously.

  • Contains 2 Component(s), Includes Credits

    Programs often hear "apply for a federal grant," yet the guidance for information and referral programs on actually how to do this is lacking. In this webinar, you will hear from a practiced professional who has helped many agencies navigate the federal grant application process.

    Tiffany

    Clarke

    Igneous Consulting

    Tiffany Clarke (she/her) is a nonprofit executive with over 12 years of experience in grantmaking, program, and fiscal design/oversight. Tiffany spent 10 years leading a team of 27+ FTEs at a global nonprofit, where she successfully increased revenue by securing nearly 40 million dollars. She has a master’s degree in social work and holds both clinical and macro licensure in the State of Michigan. Tiffany has extensive experience serving on funding allocation committees, teaching as an adjunct professor at the graduate level, and advocating for community change by sitting on various system-level committee boards. When not working, Tiffany can be found taking her Labrador on walks, eating sushi, watching her kids in sports, or engaging in home renovation despite her husband’s chagrin.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits

    As one of the oldest isms, ageism is the only prejudice that shows hate towards our future selves. Ageism is a systemic barrier to service provision that affects everyone -stroll down any greeting card aisle and be bombarded by negative tropes. The numbers don’t lie- trillions of dollars a year are acquired by perpetuating the belief that “staying young” is ideal and “getting old” is a shameful disease to be avoided. However, getting older is one of the greatest scientific breakthroughs of our time, and celebrating birthdays can give you more birthdays to celebrate (7.5 to be precise)! Join us, educate yourself, embrace aging, and fight for a better future where growing old is seen as an opportunity rather than a liability.

    Jenna Wickens

    MatureMinds Coordinator, Community Development

    Catholic Family Services of Simcoe County

    Prior to working with Catholic Family Services as the MatureMinds Coordinator, Jenna engaged older adults through virtual platforms, worked in family ministry, and directed a youth centre. Her educational background is in Community Recreation from Brock University and Niagara College. For over a decade, Jenna has been a “storyteller” for those whose voices often get lost in the shuffle. Through both poetry and prose, she has advocated for the encouragement and resiliency found in others. In recent years, Jenna has become a spokesperson against ageism, recognizing that a cultural shift needs to occur if we are to see “growing old” as an opportunity, not a liability. Jenna is passionate about her faith, puns, and people. She wants people to know that they are valued and firmly believes that the greatest superpower is hope. 

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits

    Over the next few months, states will be faced with the daunting task of unwinding key protections for Medicaid and SNAP that were put in place during the COVID-19 pandemic. Health coverage for millions is at risk now the Medicaid continuous enrollment condition has ended, while many households may experience increased challenges applying for or renewing SNAP. Individuals who directly support people affected by changes to their Medicaid or SNAP benefits will play a critical role in helping navigate the return to routine policies. Those who interface with Medicaid and SNAP clients should understand what is at stake when these policies end, be prepared with information on upcoming changes, and help enrollees ensure they can maintain benefits if eligible.

    Allexa Gardner

    Senior Research Associate

    Georgetown University McCourt School of Public Policy’s Center for Children and Families (CCF)

    Allie Gardner is the Senior Research Associate at the Georgetown University McCourt School of Public Policy’s Center for Children and Families (CCF). Her work focuses on eligibility and enrollment policy, with a current emphasis on unwinding the COVID-19 continuous coverage protection. She also works on Medicaid section 1115 demonstration policies. Allie served as CCF’s Graduate Research Intern before her current role. Before joining CCF, she worked on domestic health policy at a state children’s hospital, as well as foreign economic policy issues, while serving in the public sector. She has a Master’s in Public Policy from Georgetown’s McCourt School and a BS in Economics from the University of Alabama, specializing in Public Policy and Law. 

    Jennifer Wagner

    Director of Medicaid Eligibility and Enrollment

    Center on Budget and Policy Priorities

    Jennifer Wagner is the Director of Medicaid Eligibility & Enrollment with the Center on Budget and Policy Priorities. She focuses on how policy, operations, and technology can improve the enrollment experience for clients and staff and ensure more eligible individuals access needed supports. She also advances policies to increase coordination among public benefit programs, including SNAP, WIC, and TANF. Previously, she was an Associate Director with the Illinois Department of Human Services, where she was responsible for SNAP and TANF policy and oversaw local office operations statewide. Jennifer played a major role in the modernization of policy, business processes, and technology in connection with Affordable Care Act implementation in Illinois. She was also a Skadden Fellow at the Sargent Shriver National Center on Poverty Law. She is a 2008 graduate of Northwestern University School of Law and holds a B.S. from the University of Wisconsin – Madison.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 1 Component(s)

    211/CIE® San Diego is pleased to have Beth Johnson and Artrese Morrison discuss with our network “Leveraging Community Information Exchanges for Equitable and Inclusive Data,” a suite of resources that inform early planning and community member engagement efforts for institutions building Community Information Exchanges (CIEs).

    Artrese Morrison

    Senior Director of Programs, Bay Area

    Health Leads

    Artrese joined Health Leads in August 2020 and facilitates program design, development, implementation, and operations. Artrese has over twenty-five years of expertise in leadership roles managing government and nonprofit programs. Before joining Health Leads, Artrese directed programs for the Alameda County Community Food Bank and served as a senior leader for Project Open Hand. Artrese is a dynamic leader who inspires and develops people, a respected and accomplished activator who consistently communicates a clear vision and strategy for reaching goals, and an engaging relationship builder who develops authentic and collaborative working relationships to unify people and inspire innovative ideas. Along with being a wife and mother of a teenage son, Artrese holds a 3rd-degree Black belt in Hapkido.

    Beth Johnson

    Senior Consultant, Strategic Initiatives

    2-1-1 San Diego

    Beth Johnson brings over fifteen years of experience managing national projects and learning collaboratives to inform and support 211/CIE San Diego’s national movement. She co-facilitates collaborative learning events and supports technical assistance for communities nationwide in the early stages of planning and implementing community information exchanges (CIEs). Before joining 211/CIE San Diego, Beth was a director at AcademyHealth, developing collaborative learning infrastructure for researchers and communities to share best practices, challenges, and lessons learned around using and exchanging electronic data to improve population health and patient outcomes.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information