211 National Steering Committee Webinar Series

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The National 211 Steering Committee elevates best practices, tackles hot topics, and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts, and collaborate to make the network stronger.

  • Contains 2 Component(s), Includes Credits

    With 66% of United States households reporting that they have at least one pet and most stating that they consider their animals to be family, human service providers must recognize and respond to these relationships. Within this webinar, attendees will learn resources and strategies for helping keep people and their pets together and well during times of vulnerability and crises.

  • Contains 2 Component(s), Includes Credits

    The 211 Steering Committee celebrates 988 with this collaborative presentation for Suicide Prevention Month. Hear from experts in 988, 211, and SAMHSA about the evolving partnerships for this critical need. "Help United" will focus on help and hope, one contact at a time, and each partner organization's critical role. Learn where you fit into this important work!

    Joshua B. Pedersen

    Senior Director, 211

    United Way Worldwide, Arlington, Virginia

    Joshua has worked and volunteered in the nonprofit industry for more than 25 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President & CEO of 211 Maryland.   Today Joshua is the Senior Director for 211 at United Way Worldwide.   Joshua has served on way too many boards.   Today he serves on the Inform USA Board, the Maryland Governor’s Commission on Service & Volunteerism and as a Trustee for the Ausherman Family Foundation.  Joshua has a bachelor’s degree in Communication from Weber State University. 

    Dr. Jenn Carson, DSW

    Director, Inland Southern California Crisis Helpline

    Inland Southern California Crisis Helpline

    Dr. Carson oversees 951-686-HELP, the Inland Southern California Crisis Helpline, a 56-year-old suicide hotline based at Inland SoCal United Way’s 211+. Jenn holds a B.A. from Baylor University, an M.A. in Counseling from George Washington University, and a Doctor of Social Work from California Baptist University. In addition to being a suicide hotline manager, Jenn is an educator and public speaker. On CNN, NPR, “The Today Show” and the BBC and in People Magazine, Dr. Carson has shared her journey from suicidal child to mental health advocate. Jenn is an avid reader who resides in Riverside County, California with her family and cats where she also serves at a Moreno Valley Library Commissioner.

    Tom Tamura, MA, LMFT

    Executive Director

    Contra Costa Crisis Center

    Tom Tamura is a licensed marriage and family therapist and is currently the Executive Director of the Contra Costa Crisis Center. Contra Costa Crisis Center is located in Walnut Creek, CA and operates the county’s 2-1-1 Information and Referral and the local and 988 Suicide Prevention and Crisis hotlines. He has worked at several Bay Area mental health and social service agencies throughout his 35-year career, as well as maintaining a private therapy practice.

  • Contains 2 Component(s), Includes Credits

    211/CIE® San Diego is pleased to have Beth Johnson and Artrese Morrison discuss with our network “Leveraging Community Information Exchanges for Equitable and Inclusive Data,” a suite of resources that inform early planning and community member engagement efforts for institutions building Community Information Exchanges (CIEs).

    Artrese Morrison

    Senior Director of Programs, Bay Area

    Health Leads

    Artrese joined Health Leads in August 2020 and facilitates program design, development, implementation, and operations. Artrese has over twenty-five years of expertise in leadership roles managing government and nonprofit programs. Before joining Health Leads, Artrese directed programs for the Alameda County Community Food Bank and served as a senior leader for Project Open Hand. Artrese is a dynamic leader who inspires and develops people, a respected and accomplished activator who consistently communicates a clear vision and strategy for reaching goals, and an engaging relationship builder who develops authentic and collaborative working relationships to unify people and inspire innovative ideas. Along with being a wife and mother of a teenage son, Artrese holds a 3rd-degree Black belt in Hapkido.

    Beth Johnson

    Senior Consultant, Strategic Initiatives

    2-1-1 San Diego

    Beth Johnson brings over fifteen years of experience managing national projects and learning collaboratives to inform and support 211/CIE San Diego’s national movement. She co-facilitates collaborative learning events and supports technical assistance for communities nationwide in the early stages of planning and implementing community information exchanges (CIEs). Before joining 211/CIE San Diego, Beth was a director at AcademyHealth, developing collaborative learning infrastructure for researchers and communities to share best practices, challenges, and lessons learned around using and exchanging electronic data to improve population health and patient outcomes.

  • Contains 2 Component(s), Includes Credits

    How do 211 and 988 work together to respond to those most vulnerable while ensuring there is no wrong door approach? Listen to leaders in the field speak on different models of how our systems can work best together.

    Tim Sullivan


    Washington 2-1-1 Network, Seattle, Washington

    Tim Sullivan is the statewide director for Washington 211, the lead organization that administers the 211 information and referral system for the State of Washington. Tim received his Bachelors of Science degree from Central Washington University in 1992 and shortly after started his career in social services working for the Yakima County Gang Prevention Intervention Coalition as a program manager.  In 1995, Tim was hired by the United Way of Central Washington, where he worked as the Community Impact Director for 15 years. 

    In 2004, Tim became involved in the issue of homelessness and helped establish the Homeless Network of Yakima County, a coalition that developed and implemented Yakima County’s first 10 Year Plan to End Homelessness. In 2006, Tim was contracted by Yakima County to develop the County’s first housing and homeless programs and later became a Senior Manager for Yakima County Human Services. In August 2016, Tim became the Statewide Director for Washington 211. 

    Tim is a member of the 2-1-1 National Steering Committee and chairs the SDOH Taskforce. Tim is also a founding board member of Justice Housing Yakima, a non-profit organization that is dedicated to building permanent housing for chronically homeless individuals using tiny homes. Tim makes his home in Yakima, WA with his wife Michelle of 27 years and his two children, Jessica age 22 and Ian age 13. 

    Richard Shutes

    Jewish Community Service 211 Miami, Miami, Florida

    Richard Shutes is currently the Director of Helpline Services at 211 Miami. Richard has previously filled roles as a frontline volunteer I&R counselor, Manager, and Training Manager. He holds a master's degree in clinical mental health counseling and has vast experience in the world of social media and Instagram. Richard is passionate about Instagram and how he's learned how to combine his love for 211 and social services along with the power of social media to engage the community. In his spare time, Richard enjoys bacon and creating art.

  • Contains 2 Component(s), Includes Credits

    What we can expect from winter utility assistance in 2022 and what we have learned!

    Katrina Metzler

    Executive Director

    National Energy and Utility Affordability Coalition (NEUAC)

    Katrina Metzler is the Executive Director of the National Energy and Utility Affordability Coalition (NEUAC), a leading organization in the fields of public policy and advocacy for energy and poverty issues. Members of the organization include utilities, non-profit organizations, energy assistance programs, trade associations, and tribal organizations. NEUAC currently serves more than 200 member organizations that span the nation. The organization bridges the gap between states, social service organizations, and government to empower them to work together and learn from each other in times of energy and poverty crisis.