Joshua has worked and volunteered in the nonprofit industry for more than 25 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President & CEO of 211 Maryland.   Today Joshua is the Senior Director for 211 at United Way Worldwide.   Joshua has served on way too many boards.   Today he serves on the Inform USA Board, the Maryland Governor’s Commission on Service & Volunteerism and as a Trustee for the Ausherman Family Foundation.  Joshua has a bachelor’s degree in Communication from Weber State University. 

Dr. Carson oversees 951-686-HELP, the Inland Southern California Crisis Helpline, a 56-year-old suicide hotline based at Inland SoCal United Way’s 211+. Jenn holds a B.A. from Baylor University, an M.A. in Counseling from George Washington University, and a Doctor of Social Work from California Baptist University. In addition to being a suicide hotline manager, Jenn is an educator and public speaker. On CNN, NPR, “The Today Show” and the BBC and in People Magazine, Dr. Carson has shared her journey from suicidal child to mental health advocate. Jenn is an avid reader who resides in Riverside County, California with her family and cats where she also serves at a Moreno Valley Library Commissioner.

Tom Tamura is a licensed marriage and family therapist and is currently the Executive Director of the Contra Costa Crisis Center. Contra Costa Crisis Center is located in Walnut Creek, CA and operates the county’s 2-1-1 Information and Referral and the local and 988 Suicide Prevention and Crisis hotlines. He has worked at several Bay Area mental health and social service agencies throughout his 35-year career, as well as maintaining a private therapy practice.

Artrese joined Health Leads in August 2020 and facilitates program design, development, implementation, and operations. Artrese has over twenty-five years of expertise in leadership roles managing government and nonprofit programs. Before joining Health Leads, Artrese directed programs for the Alameda County Community Food Bank and served as a senior leader for Project Open Hand. Artrese is a dynamic leader who inspires and develops people, a respected and accomplished activator who consistently communicates a clear vision and strategy for reaching goals, and an engaging relationship builder who develops authentic and collaborative working relationships to unify people and inspire innovative ideas. Along with being a wife and mother of a teenage son, Artrese holds a 3rd-degree Black belt in Hapkido.

Beth Johnson brings over fifteen years of experience managing national projects and learning collaboratives to inform and support 211/CIE San Diego’s national movement. She co-facilitates collaborative learning events and supports technical assistance for communities nationwide in the early stages of planning and implementing community information exchanges (CIEs). Before joining 211/CIE San Diego, Beth was a director at AcademyHealth, developing collaborative learning infrastructure for researchers and communities to share best practices, challenges, and lessons learned around using and exchanging electronic data to improve population health and patient outcomes.

Tim Sullivan is the statewide director for Washington 211, the lead organization that administers the 211 information and referral system for the State of Washington. Tim received his Bachelors of Science degree from Central Washington University in 1992 and shortly after started his career in social services working for the Yakima County Gang Prevention Intervention Coalition as a program manager.  In 1995, Tim was hired by the United Way of Central Washington, where he worked as the Community Impact Director for 15 years. 

In 2004, Tim became involved in the issue of homelessness and helped establish the Homeless Network of Yakima County, a coalition that developed and implemented Yakima County’s first 10 Year Plan to End Homelessness. In 2006, Tim was contracted by Yakima County to develop the County’s first housing and homeless programs and later became a Senior Manager for Yakima County Human Services. In August 2016, Tim became the Statewide Director for Washington 211. 

Tim is a member of the 2-1-1 National Steering Committee and chairs the SDOH Taskforce. Tim is also a founding board member of Justice Housing Yakima, a non-profit organization that is dedicated to building permanent housing for chronically homeless individuals using tiny homes. Tim makes his home in Yakima, WA with his wife Michelle of 27 years and his two children, Jessica age 22 and Ian age 13. 

Richard Shutes is currently the Director of Helpline Services at 211 Miami. Richard has previously filled roles as a frontline volunteer I&R counselor, Manager, and Training Manager. He holds a master's degree in clinical mental health counseling and has vast experience in the world of social media and Instagram. Richard is passionate about Instagram and how he's learned how to combine his love for 211 and social services along with the power of social media to engage the community. In his spare time, Richard enjoys bacon and creating art.

Katrina Metzler is the Executive Director of the National Energy and Utility Affordability Coalition (NEUAC), a leading organization in the fields of public policy and advocacy for energy and poverty issues. Members of the organization include utilities, non-profit organizations, energy assistance programs, trade associations, and tribal organizations. NEUAC currently serves more than 200 member organizations that span the nation. The organization bridges the gap between states, social service organizations, and government to empower them to work together and learn from each other in times of energy and poverty crisis.