Day has been working in the I&R field for over 8 years with Heart of Florida United Way’s 211 Contact Center. During this time, Day has worked as a 211 Community Resource Specialist answering 211 contacts, a Community Liaison educating community members and partners about 211, and now as the 211 Contact Center’s Resource and Text Platform Manager. Having worked in various capacities within 211, Day understands and appreciates the importance of diversity, equity and inclusion in all aspects of our field and is also a member of Heart of Florida United Way’s DEI Committee.