Service Delivery: Empowerment and Advocacy in Information and Referral

Empowerment and advocacy are fundamental principles of information and referral. Empowerment will help individuals both now and in figure situations. Advocacy means assisting people who may need assistance getting the help they need. 

This interactive course is for Information and referral Specialists who handle human service inquiries from the public and the supervisors who oversee this essential work. It describes the nature of empowerment (helping people to help themselves) and advocacy (when people need additional support) within the context of I&R. 

Learning Objectives

When you have successfully completed this course, you will be able to:

1. Define the concept of empowerment within an I&R environment.
2. Describe the meaning of advocacy in I&R.
3. Identify situations in which advocacy is necessary.
4. Recognize the difference between individual advocacy and system advocacy.