Inform USA Webinar - Supporting Individuals in Crisis and Navigating Challenging Contacts

This webinar will provide an overview of ways to respond to individuals in crisis and/or suicidal ideation, as well as how to navigate crisis conversations involving challenging contacts, including individuals presenting with frequent outreach or abusive content.

Objective 1: Attendants will develop an understanding of how to respond to individuals in crisis and connect them with appropriate resources to meet their needs

Objective 2: Attendants will learn about the differences between familiar and abusive contacts, as well as how to respond to challenging contacts when an individual is also presenting with a crisis-related need

Objective 3: Attendants will identify key differences between interacting with an individual in crisis on the phone versus a text-based modality.