This course reviews cognitive biases, how they are formed, and how biases can affect the provision of information and referrals.

This course will help you understand the Ethical Principles of a Community Resource Specialist and the values that Community Resource Specialists should display in information and referral (I&R).

This course discusses the nature and implications of stress, stress management, and self-care within information and referral (I&R).

This course is best for beginners in a Community Resource Specialist role who want to understand more about confidentiality and anonymity within an Information & Referral (I&R) environment, including those circumstances when confidentiality must be overridden.

This course is ideal for beginners and also serves as an excellent review for more experienced Community Resource Specialists who need to understand more about crisis intervention within an I&R environment. Topics discussed include defining the nature of crisis, the search for coping mechanisms, and the types of crisis generally encountered within I&R.

Empowerment and advocacy are fundamental principles of information and referral. Empowerment will help individuals both now and in figure situations. Advocacy means assisting people who may need assistance getting the help they need. This interactive course is for Information and referral Specialists who handle human service inquiries from the public and the supervisors who oversee this essential work. It describes the nature of empowerment (helping people to help themselves) and advocacy (when people need additional support) within the context of I&R.

This course is for newcomers to the Information and Referral field or new staff members at information and referral organizations who need to understand the I&R process and the communication techniques required to assist someone.