Review the skills and knowledge you will be tested on during the CRS-DC exam.

Sometimes it feels like all we do is say "No". Community resource specialists often have to guide people through the reality of a limited social service safety net. This presentation is a team effort by a 211 and an ADRC, and will help you develop tools to help manage calls with confidence, even when you have to say "No"'. We will provide examples of helpful scripting, strategies for controlling the call, and tips for getting through difficult interactions. This session will enable you to be more confident in your position, and provide you with tools to leave both you and your caller feeling more positive about the road ahead. While this training is primarily for community resource specialists, supervisors and managers will find it helpful in understanding and supporting staff.

Communication is key. But what happens when the people communicating are almost speaking different languages? Learn what type of communicator you are and how to reach across that divide to communicate in a different way. A combination of communication skills, NLP, improvisation and psychology will imbue attendees with new skills and understanding to make sure their message is heard, effective and productive. Whether between co-workers, team members, bosses or in front of an audience. this workshop will up your game and allow you to accomplish more with less misunderstanding and confusion. This program is for anyone that wants to learn more about communication styles, conscious communication, thinking on their feet, direct and inferred communication, and how to get what you want with different personality types. Great for public speaking and one-on-one interactions.

In the past decade, there have been 396 disasters in the United States including everything from earthquakes and volcanoes to violent storms, extreme temperatures, flooding and wildfires. All this and mass shotting events. Through it all, many of our I&R peers have been there tirelessly supporting their communities, long after the cameras have departed. In the midst of these experiences, they have engaged in a cycle of continuous improvement; identifying opportunities, planning and then implementing processes and procedures that have improved both their everyday and disaster service delivery. And then in 2020, COVID enters the scene ... the most widespread and prolonged disaster in recent history. Join four amazing leaders in I&R whose organizations have had plenty of opportunity to evaluate, improve and have indeed, become unwillingly Disaster Masters . Did their previous disaster experiences help prepare them to respond to COVID? And how have their experiences with COVID brought about changes to their regular disaster and everyday processes?

Clear and effective communication can make or break a client interaction. This session will equip attendees with the confidence and skills to communicate effectively with clients. Active listening will be explored, including its importance and potential challenges. Vital communication tools and personal attributes will be discussed, including the importance of being genuine, non-judgmental, empowering, and assertive with clients as needed. We will examine empathy, its value in communication, and what is required. Use valuable tools like paraphrasing, perception checking, validating, and normalizing with clients when appropriate. Communication via electronic means will be covered. This presentation is targeted at front-line workers and the supervisors or managers who train and assess staff.

You may have the raw data to answer questions but unsure how to display that data for your leadership or partners. In this session, we will review some basic principles of data analysis as well as some of the popular analysis tools available including Excel or Sheets, Power BI, and Tableau. Increase your skills and comfort in talking about data of all kinds!

People are bombarded by millions of messages everyday about how to create the perfect life and what is normal , but unfortunately, much of what is taught in the mental health and self-development field is based on false beliefs about how people should  work and what health should  look like? The result is that people are often left feeling depressed, stuck, anxious and confused about who their authentic self actually is. With Lisa's in-depth understanding of neuro-psychology, how the mind is designed to work and the biology of symptoms, she teaches people why they create the life experiences that they do freeing them from many of the cultural myths and the limiting beliefs that keep them stuck, powerless, and dissatisfied.

With more than 18 million Veterans across the United States, increasing your knowledge of military culture will help you better understand and support the needs of your Veterans. This session is designed for front line I&R staff across all skill levels who provide programs and services to veterans. Participants will learn about the complexities of military life, the challenges of reintegration, and some tools and tips to provide world class service to this population.