Inform USA Webinar - Social Determinants of Health Interoperable and Scalable Technology Solutions

Kelly Dodd is the Director of Contact Center Services at VIA Visually Impaired Advancement, provider of 211 WNY. Kelly has been with 2-1-1WNY since it was launched in western New York in 2007 and holds an AIRS certification as a Resource Specialist – Data Curator.

Prior work experiences include Fair Housing Inspector, Cast Member at Big Thunder Mountain Railroad in the Magic Kingdom, proofreading the phonebook, and working at a roadside farm stand selling sweet corn. She graduated from Onondaga Community College with an associate’s degree in Humanities, and University at Buffalo with a bachelor’s degree in Linguistics.

Kelly is active in the WNY community serving on the boards of the WNY Coalition for the Homeless, New York State Alliance of Information & Referral Systems Inc., Erie County Disaster Preparedness Advisory Board, and volunteering as a free tax preparer.

Lily Doher is the manager of CIE network engagement at United Way for Southeastern Michigan.  Prior to coming to United Way, Lily was a Registered Dietitian in the outpatient and acute care settings. She has spent the past five years at United Way managing nutrition and health-related initiatives. Lily holds a bachelor’s in dietetics from Michigan State University and a master’s in nutrition policy from Tufts.  While working as a Registered Dietitian, Lily saw first-hand the impacts social determinants of health have on a person's well-being and the difficulty community members have in navigating access to services. She is excited to participate in a project that will enable better access to the care and supports communities need to improve their health.  Lily enjoys cycling and backcountry camping.

Caitlin Schneider is a Senior Network Director at United Way of Salt Lake in Salt Lake City, Utah. She is responsible for providing backbone support, facilitation, and maintaining progress to achieve results for the Governor’s One Utah Roadmap priority area of the Social Determinants of Health and the Promise Partnership Health and Prenatal-5 networks at United Way. She has a Master of Public Health degree from the University of Nebraska Medical Center and previously worked at a local health department for four years prior to joining United Way. As a Utah transplant, she enjoys hiking and skiing, but stays also stays busy keeping up with her 16-month-old little girl!

Gloria Castaneda is currently a coordination center manager at Utah 211. In this role, she assists in managing the navigation of patients/client to services across the community. During her 10 years with the Utah 211 program, she has worked in other capacities and feels fortunate to align her work and passion to ensure underprivileged communities have access to basic needs and safety. Gloria holds a Bachelor’s degree in Economics from Westminster College, and a Master’s in International Affairs and Global Enterprise with emphasis in NGO’s. Her drive for community engagement and learning has led her to be part of the Utah Pride Center’s Board of Directors. When there is no pandemics in sight, she enjoys swimming, horses, and friend gatherings.